Refund policy

Effective September 8, 2026

Because many products from The Maker Squad are custom-made specifically for an individual customer, our return and refund policy differs from that of a traditional retail store.

Custom Orders

Custom-made and personalized items are generally considered final sale once design or production work has begun.

We normally cannot accept a return simply because you change your mind after approving a custom project.

If you need to cancel before work begins, contact us as soon as possible. If no design, setup, material purchasing, or production work has occurred, we will generally cancel the project and refund payments received, subject to any project-specific terms included in your quote.

Design Services

Design work that has already been completed is generally non-refundable.

If additional revisions, redesigns, or changes are requested beyond the agreed scope, additional design charges may apply.

Customer-Approved Details

Refunds or complimentary replacements are generally not provided for issues resulting from:

Customer-approved proofs or designs; incorrect measurements or specifications supplied by the customer; requested design choices; compatibility issues caused by incomplete or incorrect information; or changes requested after final approval.

Normal Manufacturing Characteristics

3D printing and other fabrication methods naturally produce some variation.

Visible layer lines, seams, minor surface texture, slight dimensional variation, and small differences in color or finish are normal manufacturing characteristics and are not considered defects by themselves.

Defects or Our Error

If your finished product has a significant manufacturing defect, arrives damaged, or does not match the approved specifications because of an error by The Maker Squad, please contact us promptly.

When possible, include photographs and a description of the issue.

We will review the situation and determine an appropriate resolution, which may include repair, reprint, replacement, or refund depending on the circumstances.

Shipping Damage

If a shipment is damaged in transit, please keep the item and its packaging and contact us promptly so we can document the damage and work with the shipping carrier when appropriate.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable law.

Project-specific refund, cancellation, or replacement terms included in an approved quote take precedence when they address a particular situation.